Frequently Asked Questions
How are your plants grown?
We work with trusted nurseries in Arizona and California to source high-quality succulents and cacti. Once they arrive at our facility, every plant is carefully inspected for overall health, pests, and signs of stress or disease.
We continue caring for and monitoring our plants before they are shipped to ensure they are healthy, established, and ready for their new home. Because plants are living organisms, each one is unique and may vary slightly in size, color, shape, or appearance.
How are your plants shipped?
We typically ship orders using USPS Ground Advantage, but you have the option of choosing UPS or FedEx priority/express shipping at checkout (based on availability/location).
Most orders are shipped within 1–2 business days and typically arrive within 3–8 business days after shipment.
Because we ship living plants, we sometimes need to delay shipment slightly to ensure your plants are in the best condition possible. For example, if a plant has been recently watered, we may wait a couple extra days to allow the soil to dry before packaging. This helps reduce the risk of moisture-related issues during transit.
If your order requires a delay, we will notify you immediately with an update. We appreciate your understanding as we prioritize the health of your plants.
How much is shipping?
Orders over $100 qualify for FREE USPS ground shipping.
Shipping is calculated at checkout once you enter your address. USPS Ground Advantage generally varies from $6.50-10.50, depending on location. We ship all products from Phoenix, AZ.
Expedited shipping options (from UPS and FedEx) are available at checkout for faster delivery. These services typically arrive within 2–3 business days after shipment, depending on carrier availability. Shipping delays are outside of our control.
Note: If you purchase a 5-Ball Mystery Pack, USPS ground shipping is included with your purchase.
Where do you ship?
Currently, we ship within the contiguous United States (the lower 48 states).
At this time, we are unable to ship to Alaska, Hawaii, U.S. territories, or internationally. We hope to expand our shipping locations as our business grows.
Do you accept returns, replacements, or refunds?
Because we sell live plants, we are unable to accept returns.
We carefully package every order to help protect your plants during transit. However, shipping can be stressful for living plants, and some minor changes after arrival are normal. This may include leaf loss, minor cosmetic damage, or temporary stress after being removed from their growing environment.
If your plant arrives severely damaged or you believe it has experienced significant shipping-related issues, please contact us within 48 hours of delivery through our Contact Us page or by emailing support@byrdsofparadiseaz.com. Please include photos/videos of the plant and packaging, so we can better understand the issue and offer replacement or refund options.
While we cannot guarantee the safety and health of all plants during shipping, we will always do our best to work with you and help ensure you have a positive experience. Our goal is to provide healthy plants and set you up for success as a plant parent!